Refund policy
Returns & Product Care
At 31K JEWELRY LLC, we hope every accessory you receive is exactly what you were looking for. If you need to return an eligible item, please contact our customer service team before sending anything back.
Return Period
Return requests must be submitted within 30 days from the date of delivery.
Return Requirements
To qualify for a return, the item should:
- Be unused and in its original condition.
- Include the original packaging where applicable.
- Be free of scratches, stains, damage, or visible wear.
- Include sufficient order information for identification.
Non-Returnable Merchandise
Returns may not be accepted for personalized products, final-sale items, or merchandise that has been worn, modified, damaged, or improperly handled after delivery.
Refund Processing
Returned merchandise will be reviewed after it arrives at our facility. Once approved, refunds will be issued to the original payment method within 5–10 business days.
The time required for the funds to appear may vary depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged or you receive an item that differs from your purchase, please contact us promptly so we can review the order and determine the appropriate resolution.
31K JEWELRY LLC
27 PARKHILL, APARTMENT 11
Menands, NY 12204
United States